The 2011 ARN Conference & Exhibition attracted 750 attendees who learned about powerful new trends, cutting edge technologies, fresh revenue strategies and enjoyed networking with existing and potential partners. Read how excited they were to have attended the best show of the year.
"Again this year, the ARN conference brought together many of the top airport decision makers and their business partners to learn about the issues affecting our business. A tremendous amount of planning went into the schedule and lineup of speakers to deliver a relevant and enriching experience to all of the audiences. We at HMSHost are very appreciative of that effort."
- Elie W. Maalouf, president and CEO, HMSHost Corp.
"Given the ongoing and continuously renewed emphasis on lowering airport and airline operating costs, an opportunity to step back and view best practices in revenue generation at airports is extremely important. The ARN conference offered that opportunity, and more, for my staff and me. ARN has evolved into one of the leading gatherings in the industry and is separating itself from the pack as a conference providing access to experts and trendsetters in airport revenue development. It is a 'must-attend' for my business development staff and I. I'm looking forward to seeing many of my friends and colleagues next year."
- Ricky Smith, director of aviation, Cleveland International
"From my perspective, the conference had a tremendous lineup of speakers, but more importantly, very timely topics for me personally. I gained more from this conference this year than maybe any other that I have attended. You are to be congratulated. I also will definitely be doing at least three deals as a result of the opportunity to meet new vendors and be introduced to new concepts. In case you can’t tell, I thoroughly enjoyed and appreciated this conference. Thank you."
- Jim Tyrell, deputy director of business development/property management, Philadelphia International
"It was a great opportunity to network and reconnect with industry colleagues. This conference presented DFW Airport a great opportunity to communicate the DFW pending RFPs and we expect many concessionaire opportunities as a result."
- Ken Buchanan, executive vice president of revenue management, Dallas/Fort Worth International
"One of the many things I love about the ARN Conference & Exhibition is the time allowed in the program to network, meet, talk and exchange ideas with colleagues from all over. It's a great place to cement relationships and new business deals alike."
- Peter Spurway, vice president of concession development, Halifax International Airport Authority
"While I found the venue extremely accommodating, the program content was stimulating and engaging. I especially found keynote speaker, Daniel Levine's, consumer culture trends insightful. In addition, key elements reviewed during the new revenue streams session provided an opportunity to explore greater uses for mobile media and concession growth. After meeting with several new vendors, the potential to add several strategic alliances appears probable. I look forward to the 2012 conference."
- Nada Uzelac, contract specialist, General Mitchell International
"The 2011 conference was outstanding. The venue was superb, the exhibits top notch, and the formal sessions were professional, informative and on-topic. I'm still wondering what type of voodoo Shep Hyken was conjuring with his magic acts! Brilliant! Although we didn’t make any deals at the conference, we expect to be meeting with several exhibitors and suppliers as the months move along toward our upcoming requests for proposal in 2012."
- Ian West, director of security and terminal operations, Victoria Airport Authority
"The sessions were all informative and relevant to the latest industry trends. The exhibit hall continues to evolve year over year with exhibitors who engage attendees with live products and demos. As usual, a highly productive, well executed and organized conference! CSE is an active attendee at ARN each year, to not only generate new business but more importantly to strengthen existing business relationships. We strive to consistently be on the leading edge of customer service within the airport industry. The ARN conference provides us with valuable information and networking opportunities that help us to bring further value and expertise to our airport client programs year after year."
- Lise D’Andrea, president and CEO, Customer Service Experts Inc.
"We love this conference, where most of our current clients and potential new clients are all gathered in one place. The conference was very informative and very well run. ... We plan to close over 10 deals as a result of the conference."
- Lorraine O’Neil, Founder, 3 face consulting LLC
"Starbucks rarely gets such a great opportunity to meet and network with the key executives, brands and concessionaires that operate in North American airports and deliver the message about how critical this business segment is to meeting our very passionate customers' expectations. The fact that ARN assembled top-quality sessions and speakers made the conference a 'must attend' event for Starbucks in the future. Attending ARN confirmed that our nearly 20-year relationship with HMSHost is the right partnership for our airport Starbucks stores. We look forward to the next 20 years with HMSHost and adding dozens of new stores each year."
- Ed Miller, senior national account executive, Starbucks Coffee Co.
"Congratulations on another successful conference. It was gratifying to see the attendance way up, and the enthusiasm of the attendees made for a very successful event. I heard from several attendees and I concur, that the keynote speakers each day were excellent. ... From a business development standpoint, it was the most successful ARN conference we have attended."
- Jeremy Smith, president, InMotion Entertainment
"The ARN convention provides a superb platform for networking and presenting our brand to the airport industry. Special kudos to Joe DiDomizio for the excellent job he did as emcee of the awards dinner. There is a high demand for healthier concepts in airports across the country, and we expect to see UFood Grill units popping up in many more airports throughout the U.S. in 2011 and beyond."
- Charlie Cocotas, president COO, UFood Grill
"PGC was delighted to have the five owners and founding members of the company at the conference, which allowed us quality time with all of our existing clients/brand and business partners in one setting. The sessions were very well attended and the exhibit hall paid testament to the hard work that ARN management and staff put into the organization of same. ... The value of the conference is really all about establishing or re-igniting relationships and an opportunity to have face time with key decision makers."
- Roderick I. McOwan, executive vice president, Pacific Gateway Concessions LLC
"Thanks for another amazing event and we look forward to attending again next year. The flow of traffic in the exhibit hall was smooth and steady, and we expect to sign two new airports as a result of this conference."
- Daniel Solomon, managing member and CEO, Minute Suites
"The ARN show was an opportunity for Sandella's to introduce our brand to the rest of the airport community after opening our first two units at Newark Airport in 2010. The show delivered the results that we wanted and we now have much greater recognition in the marketplace, which will lead to additional Sandella’s being developed in airports. Thank you for your help."
- Michael J. Stimola, president and CEO, Sandella’s Flatbread Café
"A concessionaire's priority is to have the opportunity to meet and visit with airport, operators and primes. ARN does an excellent job planning activities on the exhibit floor resulting in the gathering of this group on several occasions. I represented two clients, Massage Bar and Edo Traveler Suites. Both were extremely pleased with the productivity of the conference. Another award-winning conference."
- George Santypal, airport consultant